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1.
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The support ticket system is designed specifically for the handling of support issues. It is a relatively simple system, that is tied into the discussion forums for actual storage and moderation of support tickets (each ticket is stored as a forum topic).\n\nThe support ticket system provides two main advantages over the discussion forums:\n - Issues remain private, between reporter and staff\n - The interface is more simple
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Система тикетов разработана для обработки запросов к техподдержке. Это сравнительно простая система, которая привязана к форумам для хранения и модерирования тикетов (каждый тикет сохраняется как топик форума).\n\nСистема тикетов предоставляет два основных преимущества перед форумами:\n - Проблемы сохраняются конфиденциально, между автором тикета и персоналом.\n - Интерфейс более простой.
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Translated and reviewed by
raven
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Located in
[strings]DOC_TICKETS
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2.
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Issue
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Проблема
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Translated and reviewed by
raven
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Located in
[strings]SUPPORT_ISSUE
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3.
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The last 100 support tickets from all users are listed below (you are staff)…
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Последние 100 тикетов от всех пользователей показаны ниже (вы являетесь персоналом)…
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Translated and reviewed by
raven
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Located in
[strings]TICKETS_STAFF
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4.
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Your most recent support tickets are listed below…
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Ваши последние тикеты показаны ниже…
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Translated and reviewed by
raven
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Located in
[strings]TICKETS_USER
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5.
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<p>You contact us by creating support tickets, within which we can then carry on a dialogue.</p><p class="nothing_here">You have not created any support tickets yet.</p>
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<p>Вы связываетесь с нами путем создания тикетов, каждый из которых далее обрабатывается в форме диалога.</p><p class="nothing_here">У Вас еще нет ни одного тикета.</p>
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Translated and reviewed by
raven
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Located in
[strings]SUPPORT_NO_TICKETS
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6.
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Add a new support ticket
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Добавить новый тикет
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Translated and reviewed by
raven
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Located in
[strings]ADD_TICKET
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7.
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Your '{1}' ticket has been replied to
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(no translation yet)
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Located in
[strings]TICKET_REPLY
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8.
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A '{1}' ticket has been replied to
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(no translation yet)
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Located in
[strings]TICKET_REPLY_STAFF
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9.
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A '{1}' ticket has been created
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Создан запрос '{1}'
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Translated and reviewed by
TheMengzor
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Located in
[strings]TICKET_NEW_STAFF
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10.
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Your support ticket, {1}, has been replied to. You may view the ticket using the following link:\n[url="{2}"]{2}[/url]\n\nPlease [b]do not reply to this email notification[/b] - please reply in the ticket itself.\n\nThe new post is as follows:\n\n[quote="{3}"]{4}[/quote]
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На Ваш тикет {1} поступил ответ. Вы можете просмотреть тикет, используя следующую ссылку:\n[url="{2}"]{2}[/url]\n\nПожалуйста [b]не отвечайте на это письмо[/b] - отвечайте непосредственно в тикете.\n\nТекст нового сообщения:\n\n[quote="{3}"]{4}[/quote]
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Translated and reviewed by
raven
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Located in
[strings]TICKET_REPLY_MESSAGE
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