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1.
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The support ticket system is designed specifically for the handling of support issues. It is a relatively simple system, that is tied into the discussion forums for actual storage and moderation of support tickets (each ticket is stored as a forum topic).\n\nThe support ticket system provides two main advantages over the discussion forums:\n - Issues remain private, between reporter and staff\n - The interface is more simple
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(no translation yet)
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Located in
[strings]DOC_TICKETS
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5.
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<p>You contact us by creating support tickets, within which we can then carry on a dialogue.</p><p class="nothing_here">You have not created any support tickets yet.</p>
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(no translation yet)
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Located in
[strings]SUPPORT_NO_TICKETS
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10.
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Your support ticket, {1}, has been replied to. You may view the ticket using the following link:\n[url="{2}"]{2}[/url]\n\nPlease [b]do not reply to this email notification[/b] - please reply in the ticket itself.\n\nThe new post is as follows:\n\n[quote="{3}"]{4}[/quote]
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(no translation yet)
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Located in
[strings]TICKET_REPLY_MESSAGE
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12.
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A support ticket, {1}, has been replied to by the original ticket placer. You may view the ticket using the following link:\n[url="{2}"]{2}[/url]\n\nThe new post is as follows:\n\n[quote="{3}"]{4}[/quote]
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(no translation yet)
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Located in
[strings]TICKET_REPLY_MESSAGE_FOR_STAFF
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17.
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You are starting a new support ticket.\n\nThe support ticket system allows you to post private support requests to our support staff. Please do not place multiple unrelated questions in a single support ticket - you can open as many as you like, and we'll be able to respond faster to individual tickets. Please include any details that will be necessary for us to solve your problem, such as system information, URLs, sample data, or any pertinent passwords we would need.\n\nWe will respond as quickly as possible.
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(no translation yet)
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Located in
[strings]NEW_TICKET_WELCOME
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30.
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The title categorising this kind of support ticket.
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(no translation yet)
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Located in
[strings]DESCRIPTION_TICKET_TYPE
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31.
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The text displayed when a user prepares to create a new support ticket (in Comcode format).
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(no translation yet)
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Located in
[strings]CONFIG_OPTION_ticket_text
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35.
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Guests can start tickets, but they will be replied to by e-mail instead of through the support ticket system
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(no translation yet)
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Located in
[strings]NO_TICKETS_GUESTS
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40.
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These options relate to the support tickets add-on, an add-on allowing your users to open up support tickets with the website staff. If you do not actively use this add-on you can ignore all these options.
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(no translation yet)
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Located in
[strings]CONFIG_GROUP_DESCRIP_SUPPORT_TICKETS
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41.
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Website support tickets
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(no translation yet)
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Located in
[strings]TICKET_FORUM_NAME
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