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1.
You can connect your email account with claims in OpenERP. A new email sent to this account (example: support@mycompany.com) will automatically create a claim for the followup in OpenERP. The whole communication by email will be attached to the claim automatically to keep track of the history.
module: fetchmail_crm_claim
あなたのEメールアカウントをOpenERPのクレームに関連づけることはできません。このアカウントに送られた新しいEメールはOpenERPのフォローアップのためのクレームを自動的に作成します。Eメールによる全てのコミュニケーションは、履歴を記録するために、自動的にクレームに関連づけられます。
Translated by Maxime Chambreuil (http://www.savoirfairelinux.com)
Located in model:ir.actions.act_window,help:fetchmail_crm_claim.action_create_crm_claims_from_email_account
2.
Create Claims from Email Account
module: fetchmail_crm_claim
Eメールアカウントからクレームを作成
Translated by Maxime Chambreuil (http://www.savoirfairelinux.com)
Located in model:ir.actions.act_window,name:fetchmail_crm_claim.action_create_crm_claims_from_email_account
12 of 2 results

This translation is managed by OpenERP Japanese Translation, assigned by Odoo Translators (MOVED TO TRANSIFEX).

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Contributors to this translation: Maxime Chambreuil (http://www.savoirfairelinux.com).