|
|
1.
|
|
|
# Emails
|
|
|
module: crm_helpdesk
|
|
|
|
|
# E-mail
|
|
Translated by
simone.sandri
|
|
|
|
Located in
field:crm.helpdesk.report,email:0
|
|
|
2.
|
|
|
# of Requests
|
|
|
module: crm_helpdesk
|
|
|
|
|
# di richieste
|
|
Translated by
Nicola Riolini - Micronaet
|
|
|
|
Located in
field:crm.helpdesk.report,nbr:0
|
|
|
3.
|
|
|
<p class="oe_view_nocontent_create"> 
Click to create a new request.
</p><p>
Helpdesk and Support allow you to track your interventions.
</p><p>
Use the Odoo Issues system to manage your support
activities. Issues can be connected to the email gateway: new
emails may create issues, each of them automatically gets the
history of the conversation with the customer.
</p>
|
|
|
module: crm_helpdesk
|
|
|
represents a line break.
Start a new line in the equivalent position in the translation.
|
|
|
represents a space character.
Enter a space in the equivalent position in the translation.
|
|
|
|
|
<p class="oe_view_nocontent_create">
Click per creare una nuova richiesta.
</p><p>
L'helpdesk e il supporto permettono di tracciare i vostri interventi.
</p><p>
Utilizzare il sistema di gestione problematiche di ODOO per le attività di
supporto. I problemi possono essere collegati ad un server di posta:
Nuove mail possono creare problemi, ognuna di esse automaticamente
fornisce lo storico della conversazione con il cliente.
</p>
|
|
Translated by
Nicola Riolini - Micronaet
|
|
|
|
Located in
model:ir.actions.act_window,help:crm_helpdesk.crm_case_helpdesk_act111
|
|
|
4.
|
|
|
Active
|
|
|
module: crm_helpdesk
|
|
|
|
|
Attivo
|
|
Translated by
simone.sandri
|
|
|
|
Located in
field:crm.helpdesk,active:0
|
|
|
5.
|
|
|
All pending Helpdesk Request
|
|
|
module: crm_helpdesk
|
|
|
|
|
Tutte le richieste help desk in attesa
|
|
Translated by
simone.sandri
|
|
|
|
Located in
view:crm.helpdesk:crm_helpdesk.view_crm_case_helpdesk_filter
|
|
|
6.
|
|
|
Assigned to Me or My Sales Team(s)
|
|
|
module: crm_helpdesk
|
|
|
|
|
Assegnata a me o al mio(ei) team di vendita
|
|
Translated by
Nicola Riolini - Micronaet
|
|
|
|
Located in
view:crm.helpdesk:crm_helpdesk.view_crm_case_helpdesk_filter
|
|
|
7.
|
|
|
Cancelled
|
|
|
module: crm_helpdesk
|
|
|
|
|
Annullato
|
|
Translated by
simone.sandri
|
|
|
|
Located in
selection:crm.helpdesk,state:0
selection:crm.helpdesk.report,state:0
|
|
|
8.
|
|
|
Categories
|
|
|
module: crm_helpdesk
|
|
|
|
|
Categorie
|
|
Translated by
simone.sandri
|
|
|
|
Located in
model:ir.ui.menu,name:crm_helpdesk.menu_crm_case_helpdesk-act
|
|
|
9.
|
|
|
Categorization
|
|
|
module: crm_helpdesk
|
|
|
|
|
Categorizzazione
|
|
Translated by
simone.sandri
|
|
|
|
Located in
view:crm.helpdesk:crm_helpdesk.crm_case_form_view_helpdesk
|
|
|
10.
|
|
|
Category
|
|
|
module: crm_helpdesk
|
|
|
|
|
Categoria
|
|
Translated by
simone.sandri
|
|
|
|
Located in
field:crm.helpdesk,categ_id:0
field:crm.helpdesk.report,categ_id:0
|
